Delete the account and data

Who handles this request

App: MU UNIT (com.muunit.game), the MU Unit game. Responsible: UNIT GAMES LTDA, CNPJ 69,860,540/0001-41, by email support@muunit.com. This is the page address to request account and data deletion: https://muunit.com/excluir-conta.

Applies to those using the account on the site, launcher, PC game, or mobile app: it's the same account.

How to request

• Via site (faster): go to https://muunit.com/login with your account, open My Account, choose Delete Account (https://muunit.com/conta/exclusao) and tap Request my account deletion. To confirm, type your account login and, if you use two-step verification, the verification app code.
• Via email: write to suporte@muunit.com from the email address registered in your account, stating the account login and that you want to delete it. If the email comes from another address, we may ask for extra confirmation before deleting.
• Those who lost access to their account can use the email above. Do not send passwords, verification codes, or documents via email: if we need to verify your identity, we will tell you what to do.

Request made via site arrives with email confirmation and can be canceled in My Account while it is open.

How long we take to respond

We confirm receipt and respond within 15 days, as required by the General Data Protection Law (Law 13,709/2018). Deletion is performed by the team, one account at a time and with care, as it affects the game database. We notify you via account email when it is done.

If there is an ongoing payment, withdrawal, report, or punishment, we may ask you to complete it first and explain the reason.

What is deleted

• the site account (login, password, and two-step verification);
• the linked game accounts, with the game password;
• the characters, items, vault, zen, guild participation, and game progress;
• the credit balance and bonuses, which do not return in cash (if you have earnings from the Market to withdraw, withdraw them before requesting);
• personal data from registration: name, CPF or document, date of birth, email, cell phone, and address;
• support tickets, preferences, app devices, linked lives, and Discord link.

What is kept and for how long

After deletion, we only keep what the law requires or what is necessary to defend ourselves in a process, and only for the time below:

• Payment, refund, and withdrawal records (values, dates, status, and receipts, with the name and CPF of the payer) and tax documents: for the period required by law, usually up to 5 years.
• Access logs (IP, date and time of sessions): 6 months, as required by the Marco Civil da Internet (Law 12,965/2014).
• Acceptance of Terms and Rules of voice (version, date, time, IP and channel): up to 5 years later, to prove what was agreed.
• Logs of protection against cheating, reports and punishments, including the code of the banned device: up to 5 years, for defense in process and to prevent the return of a banned account.

These data are blocked, without use for another purpose, and are deleted at the end of the term. The detail of each data is in the Privacy Policy (https://muunit.com/privacy).

I want to delete only some data

You can also request only the correction or deletion of specific data, without closing the account, by email to suporte@muunit.com. The date of birth and CPF change only through support, with proof. The other rights of the LGPD are in the Privacy Policy.

If the response does not resolve, you can complain to the National Data Protection Authority (ANPD).