Terms of Use

One-minute summary

This summary helps you read, but the full text below is what counts.

• The MU Unit is for adults only.
• Playing is free. We do not sell items or credits: you can make a voluntary contribution and receive bonus credits to use within the game.
• Credits are not money and do not return as money, except for the 7-day refund if you have not used anything, and the Market withdrawal, according to its rules.
• Cheating, game-altering programs, bots, and exploiting bugs lead to warnings, suspensions, and ultimately account termination. The game records what happens to prove it.
• Voice is for adults only, not recorded, and requires accepting the Voice Rules.
• You are responsible for what happens in your account. Do not share your password.
• Nothing here removes rights that the law guarantees you.

Acceptance and proof of acceptance

These Terms are a contract between you and UNIT GAMES LTDA, CNPJ 69,860,540/0001-41, headquartered at R. do Riachuelo, 105, Room 0216, Edf. Círculo Católico, Boa Vista, CEP 50050-400, Recife/PE, which maintains the MU Unit ("we"). They apply to the site https://muunit.com, the launcher, the mobile app, the game, the voice, the AI, the Market, the lives and all official channels.

Part of these Terms are the Privacy Policy (https://muunit.com/privacy) and the Server Rules (https://muunit.com/server#rules).

To create an account, you check that you have read and accepted these Terms, the Privacy Policy, and the Server Rules. We keep the accepted version, the date, the time, the IP, the browser or app, and the channel used as proof of acceptance.

If you do not agree, do not create an account and do not use the service.

Minimum age: 18 years

The MU Unit is exclusively for adults. By registering, you declare that you are 18 years or older and that the date of birth provided is true.

The date of birth is checked during registration, before enabling voice, and before each contribution. Once informed, it only changes through support, with proof.

We may request proof of age and identity at any time, such as an official photo ID, and suspend the account until proof is provided.

If we identify that the account belongs to someone under 18, it will be suspended. Parents or guardians can request through support the deletion of data and the refund of contributions made by the minor, with proof of relationship.

What is the MU Unit

The MU Unit is an independent online entertainment project, free to play. It has no affiliation, sponsorship, or approval from Webzen; MU Online is a trademark of its owner.

The service is under continuous development. Features, rates, events, items, balance, maps, rules, and prices can be created, changed, or removed at any time to keep the game balanced and the server running.

Support characters operated by the team can roam the world, level up, form groups and chat, to keep the world company at any time. They never trade, give or receive items, zen or credits, and do not participate in moderation decisions.

Your account

• Provide true data and keep it updated. The CPF (or, outside Brazil, the identification document) identifies the account holder, and there is a limit of accounts per person, shown in the registration.
• You are responsible for the login, the password, and everything that happens in the account. The team never asks for your password or verification codes.
• Activate two-step verification in My account.
• The account is personal. It is forbidden to sell, buy, rent, lend, or transfer accounts outside the official systems.
• If you share the password or let someone else use your account, you are responsible for everything they do, and we do not recover what is lost because of it.

Contributions and bonus credits

The MU Unit does not sell items nor sell credits. Playing is free. Those who want to support the project can make a voluntary monetary contribution via PIX, which helps pay for servers, development, and operation.

As a thank you, the account receives bonus credits in the proportion shown on the screen before payment (today, 1 credit for each R$ 1). The proportion at the time of the contribution applies.

• Credits are internal points of the MU Unit. They are only for obtaining virtual resources offered in the game and on the website, such as Shop items, Premium, name change, and voice rooms. They are not currency, do not earn interest, are not deposits, and are not exchanged for money by the MU Unit, except for the Market withdrawal, under its rules.
• Each PIX has a Banking Fee, the cost of the PIX at the bank, shown before payment and added to the amount. The credits come full.
• The credits come after the payment processor (Asaas or Mercado Pago) confirms the PIX.
• To contribute, you must be 18 years or older, have your own CPF in the registration, and pay with your own bank account or with the account holder's authorization.
• Promotions can give extra bonuses via PIX, live, referral, event, or by the team. The bonus is a gift: it has an expiration date, is only valid in the Shop, does not become a withdrawal, and is only used after the credits.
• Contributing does not entitle you to special treatment from the team, advantage in moderation decisions, or a position on the server.

7-Day Refund Policy

• According to Article 49 of the Consumer Protection Code, you can cancel a contribution within 7 consecutive days after payment confirmation.
• For this, the credits from that contribution must be intact in the account, unused. Request through support (https://muunit.com/conta/suporte) or support@muunit.com, providing the account and the PIX date.
• We refund the paid amount, including the Bank Fee, through the same method (PIX to the account that paid), within 10 business days. The credits and bonuses linked to that contribution are removed from the account immediately.
• After 7 days, or for the part that has already been used, there is no refund, except in case of our failure.
• Our failure, such as double charging, confirmed payment without credit, or paid resource not delivered: we check with the processor and correct it, delivering what is missing or refunding the amount.

Player Market and Withdrawals

• The official Market, on the website, launcher, and in the game, is the only authorized place to trade items between players, in zen or in credits. MU Unit provides the tool, charges the displayed sales fee, and does not guarantee the price, search, or value of any item.
• Credits received from a sale paid with contribution credits can become withdrawable balance. Bonuses and free credits never turn into money.
• Withdrawals are only via PIX, to the CPF key of the registered account holder, over 18 years old, with a waiting period, balance validity, minimum value, daily limit, withdrawal fee, and Bank Fee shown on the screen before the request, and are subject to analysis.
• We may delay, retain, or refuse a withdrawal if there is suspicion of fraud, account under review, payment dispute, divergent data, or court order. Refused withdrawal returns to the balance, except in case of confirmed fraud.
• Withdrawals are not salary, guaranteed income, or investment and do not create an employment relationship. Taxes on what you receive are your responsibility.
• Withdrawal rules may change or be suspended, with notice on the website. Already made requests follow the rules of the request day.

Referrals, Lives, and Commissions

• Referral, live streaming, and content creator commission programs are promotional benefits with rules, goals, and values shown on each program's page. They may change or end, with notice, without taking away what has already been released.
• Participating does not create an employment, partnership, representation, or commercial partnership relationship with MU Unit.
• Self-referral, creating fake accounts, streaming live content that is not from the game, using audience bots, or any other fraud cancels the benefits and may lead to punishment.

What is not allowed

• Using cheats, bots, macros, auto-click, speed, programs that alter the game's memory, files, or communication, code injection, or any automation not offered by the server itself.
• Exploiting game, website, launcher, or app bugs, or failing to report a bug you used. Found a bug? Report it to support.
• Decompiling, modifying, or redistributing the client, launcher, app, or game files, or using them to create another server.
• Attacking, overloading, attempting to invade, or testing the security of the server, website, or other people's accounts without written authorization from the team.
• Fraudulent payments, contesting charges in bad faith, or using someone else's data or bank account.
• Creating accounts beyond the limit per person, using false data, or third-party accounts.
• Scamming, making false sales, or asking for passwords, verification codes, or PIX from another player.
• Offending, harassing, threatening, stalking, or discriminating based on race, color, ethnicity, religion, origin, gender, sexual orientation, disability, or any other condition, or inciting violence in chat, voice, Market, or any official channel.
• Publishing or broadcasting sexual content, nudity, crime advocacy, drugs, self-harm, or any content involving minors. Content involving minors is reported to authorities.
• Disclosing someone else's personal data, or recording and disclosing another player's voice without their consent.
• Promoting other servers, selling services like account leveling for money, or spamming.
• Impersonating the team, another player, or a content creator.
• Violate the Server Rules.

Cheat protection and game logs

To keep the game fair, the game, launcher, and app check, while open, the integrity of their own files and memory, the programs, windows, and libraries open on the device, the system clock, the speed of actions, and signs of debugging, injection, or emulation.

When something suspicious appears, the server receives a log with the type of finding, the program name or file path, the device code, the account, the character, the IP, and the time. The server also logs what happens in the game, such as logins, trades, Market, credit usage, drops, events, commands, and punishments, and can log chat messages for moderation.

These logs serve as proof to enforce the rules, respond to disputes, and defend us in legal processes, and are kept for the time described in the Privacy Policy.

The verification does not read your documents, photos, passwords for other services, or conversations outside the game.

Warning, suspension, and account termination

Anyone who violates these Terms or the server Rules may receive, depending on the severity and recurrence:

• in-game warning, with disconnection;
• temporary suspension, which can be automatic when the protection detects cheating: 7 days on the second time and 30 days on the third, counting the last 90 days;
• mute or ban from voice, chat or Market;
• removal of items, zen, credits, bonuses, balance and progress obtained irregularly, including from those who received knowing the origin;
• permanent account closure (ban), always decided by a team member after reviewing the evidence;
• block new registration by the same CPF, document, email, device or IP.

Serious cases, such as payment fraud, server attack, account hacking, content involving minors or threats, may lead to immediate suspension while the team investigates.

We notify the measure and reason through the game, website or email. You can contest within 15 days through support, and a team member reviews the evidence and responds. If the measure is wrong, we undo it and return what was removed.

Voice rules

Voice is only for adults. It only turns on after you provide your date of birth and accept these rules in My Account › Voice. We keep the acceptance.

The voice passes in real-time through our server and is not recorded by MU Unit. We keep the rooms, moderation actions, reports and technical usage numbers.

• Respect everyone: no insults, harassment, threats, discrimination, sexual content or loud noise on purpose.
• Do not record or share another person's voice without their consent.
• Do not ask for or share personal data, passwords, codes or PIX, and do not arrange meetings or deals outside the game.
• The Guild Master and room operators can move, mute and remove people from guild rooms. The staff can mute and ban people from voice chat.
• Report abuse through the report button or support. The team analyzes and may punish.
• If you don't want to hear or be heard, turn off the voice in My Account › Voice or in the launcher.

AI, chat and content you publish

• The AI of the site and game can make mistakes. It does not speak on behalf of the team and does not replace the server Rules or support. The chat automatic translator can also make mistakes.
• You are responsible for what you publish: messages, Market ads, character and guild names and calls. We may remove or change content that violates these Terms.
• Offensive names or those that mimic the team can be changed without notice.

Recording and live streaming through the game

• The recording stays on your computer; MU Unit does not receive the video. In live streaming through the game, the video goes directly to the platform you chose, under its rules.
• To confirm lives and pay rewards, we check if the live is on air, the number of viewers, and public images of the live to read the game code. Your channel, the link, the title, and the thumbnail may appear on the site and in the game while you are live.
• You are responsible for the content of your live and for what is captured from the screen, the camera, and the microphone, including voices and names of other players.
• You can use game images in videos and lives about MU Unit, but not to deceive, such as pretending to be the team, promising items, or selling accounts.

Intellectual Property

The site, the launcher, the application, the texts, the arts, the videos, the MU Unit brand, and the proprietary code belong to MU Unit or to those who licensed it to us. You receive only the right to use them to play.

Third-party trademarks mentioned belong to their owners.

Suggestions and ideas you send can be used by MU Unit without obligation of payment.

Availability, Maintenance, and Losses

• We do our best to keep everything stable, but the service is provided as-is, without guarantee of continuous operation, without errors, or forever. There may be maintenance, announced whenever possible, downtime, slowness, and restarts.
• In case of severe failures, we may roll back the server to a previous point. Progress, items, and trades made after this point may be lost. Contribution credits used in this interval return as credits.
• We do not refund items, progress, or resources lost due to your fault (shared password, scam, deal outside the Market, negligence), due to failure of your internet or device, or due to failure of third-party services.
• If MU Unit is closed, we will notify you on the site with at least 30 days' notice, stop receiving contributions on the day of the notice, and refund contributions made in the 7 days prior to the notice that are still unused.

Limits of Our Liability

Nothing in these Terms excludes or limits rights that the law guarantees to the consumer. If any rule here cannot be valid, it is valid to the extent permitted, and the rest continues to apply.

Anyone who violates these Terms or the law is responsible for the damages caused to MU Unit and to other players.

Notifications and Communications

We communicate with you through the registration email, the site, the launcher, the application, and the game. Keep your email updated: notifications sent to it are considered received.

The team never asks for password, verification code, or PIX via message.

How to close your account

You can request the deletion of your account and data from support at any time. First, withdraw the available balance: credits, bonuses, items, and characters are deleted and do not return as money.

We keep what the law requires us to keep and what is necessary for defense in a process, for the time stated in the Privacy Policy.

Official channels, YouTube and TikTok

The official MU Unit channel on YouTube is managed with YouTube API Services. By watching or interacting with this content, you also agree to YouTube's Terms of Service (https://www.youtube.com/t/terms). The use of your data by Google follows Google's Privacy Policy (https://policies.google.com/privacy).

The official MU Unit profile on TikTok is managed with TikTok's API. By watching or interacting with this content, TikTok's Terms of Service (https://www.tiktok.com/legal/terms-of-service) and TikTok's Privacy Policy (https://www.tiktok.com/legal/privacy-policy) apply.

Changes to these Terms

We may change these Terms to keep up with the game and the law. The date and version at the top change accordingly. Important changes are announced on the site and may require a new acceptance to continue playing, contributing, or using voice features.

If you do not agree with the new version, you can close your account. Continuing to use the service after the notice means accepting the new version.

This page may appear automatically translated. In case of difference, the Portuguese text prevails.

Applicable Law, Disputes, and Contact

These Terms follow the laws of Brazil, including the Consumer Defense Code, the Civil Rights Framework for the Internet, the General Data Protection Law, and the Digital Statute of Children and Adolescents.

Before taking any action, contact us through support. We respond within 15 days and seek to resolve the issue amicably.

The court of the user's domicile is chosen.

Provider: UNIT GAMES LTDA, CNPJ 69,860,540/0001-41, R. do Riachuelo, 105, Room 0216, Edf. Círculo Católico, Boa Vista, CEP 50050-400, Recife/PE.

Contact: support@muunit.com or https://muunit.com/account/support.